Optical Incident Journey

What it does

A degraded optical service arrives with an alarm signature. The Reasoning Core recommends which team to engage; each action is gated by a change/dispatch approval; after each investigation the core evaluates the incident and either stops (root cause found) or reasons about the best next team and requests the next approval. The path is decided by the LLM, not hardcoded.

How it works

A degraded optical service arrives with an alarm signature; the Reasoning Core decides which team to engage first, one action at a time, with each costly or service-impacting step gated by a change/dispatch approval. After every investigation the core evaluates whether the root cause is found and — if not — reasons about the best next team (top-down: logical → optical → physical) and requests approval for that action. It stops when root cause and remediation are established. The escalation path is decided by the LLM, not hardcoded.

The team